Job Title:<\/strong> Customer Relations Officer<\/p>

Company:<\/strong> Damba Kezaala Enterprises Limited<\/p>

Location:<\/strong> Kawempe, Uganda<\/p>

Employment Type:<\/strong> Full-Time<\/p>

Company description<\/strong><\/p>

Damba Kezaala Enterprises is a leading innovative agricultural company dedicated to revolutionizing and optimizing the way farms and agricultural operations are managed. With a deep commitment to sustainable and efficient farming practices, our company has developed a cutting-edge farm planning and management service that empowers farmers to make data-driven decisions and maximize their productivity while minimizing environmental impact.<\/p>

Job Description:<\/strong><\/p>

The Company is seeking a dedicated and motivated Customer Relations Officer to join our team. This position will be based in Kawempe, Uganda and will involve both in-office and outside-office responsibilities. The Customer Relations Officer will play a crucial role in ensuring excellent customer service, maintaining strong relationships with clients, and promoting our farm planning solutions.<\/p>

Responsibilities:<\/strong><\/p>

1. Customer Relationship Management:<\/strong> Build and maintain strong relationships with existing clients, understand their needs and concerns, and ensure their satisfaction with our farm planning services.<\/li>\n\n
2. Client acquisition and Onboarding:<\/strong> Acquire new clients and assist them in the onboarding process, providing them with necessary information, training, and support to effectively utilize our farm planning services.<\/li>\n\n
3. Client Support:<\/strong> Address client inquiries, concerns, and issues promptly and professionally. Provide technical support or escalate technical issues to the appropriate team when necessary.<\/li>\n\n
4. In-Office and Outside-Office Work:<\/strong> Part of the role may involve visiting clients to assess their needs. Office work will involve responding to emails, phone calls, and scheduling client visits.<\/li>\n\n
5. Sales Support:<\/strong> Collaborate with the technical team to identify opportunities for upselling or cross-selling our services to existing clients.<\/li>\n\n
6. Feedback Collection:<\/strong> Collect feedback and suggestions from clients and relay this information to the product development team for continuous improvement of our services.<\/li>\n\n
7. Documentation:<\/strong> Maintain accurate records of client interactions, including inquiries, feedback, and support requests.<\/li>\n\n
8. Reporting:<\/strong> Prepare regular reports on client interactions, satisfaction levels, and common issues to help improve service quality.<\/li><\/ol>

   Qualifications:<\/strong><\/p>

   • Bachelor’s degree in business or a related field is preferred.<\/li>\n\n
   • Excellent communication and interpersonal skills.<\/li>\n\n
   • Strong problem-solving and conflict resolution abilities.<\/li>\n\n
   • Customer-centric mindset with a focus on delivering exceptional service.<\/li>\n\n
   • Ability to work independently and as part of a team.<\/li>\n\n
   • Prior experience in customer relations, customer service, or a related field is an advantage.<\/li><\/ul>

     Damba Kezaala Enterprises Limited is an equal opportunity employer, and we encourage candidates from all backgrounds, especially the young people to apply. This position offers the opportunity to make a meaningful impact on the farming community and contribute to the growth and success of our innovative farm planning company.<\/p>

     If you’re passionate about customer service, have an interest in agriculture, and are ready to take on a dynamic role, we encourage you to apply for the position of Customer Relations Officer at Damba Kezaala Enterprises Limited in Kawempe, Uganda.<\/p>

     Website:<\/strong> dambakezaalaenterprises.com<\/span><\/a><\/p>

     LinkedIn:<\/strong> Damba Kezaala Enterprises<\/span><\/a><\/p>

     YouTube:<\/strong> Damba Kezaala Enterprises<\/span><\/a><\/p>

     Facebook:<\/strong> Damba Kezaala Enterprises Limited<\/span><\/a><\/p>

     Instagram:<\/strong> Damba Kezaala Enterprises<\/span><\/a><\/p>

     Twitter:<\/strong> dambakezaalaent<\/span><\/a><\/p>

     Tiktok:<\/strong> Damba Kezaala Enterprises<\/span><\/a><\/p>

     Telegram:<\/strong> Damba Kezaala Enterprises<\/p>

     Applicants should send their CVs to hr@dambakezaalaenterprises.com<\/strong><\/p>